Privacy Policy
Last updated: April 2026
Operated by Three Rivers Star Foundation · Dover, DE, USA
ExplainMeToMe sits between you and the expert. The expert assigned to your case reads what you shared — but never sees your name, email, or any contact details. What you share is never sold, never published, and never shared with third parties for marketing purposes. Your identity stays private. Always.
1. Who we are
ExplainMeToMe is operated by Three Rivers Star Foundation, a registered nonprofit organisation incorporated in the United States. Our registered address is 8 The Green #15488, Dover, DE 19901, USA. When this policy says "we," "us," or "our," it means Three Rivers Star Foundation.
2. What information we collect
We collect only what is needed to provide the service. This includes:
An email address to create your account and deliver your response. No full name is required.
The responses you share during your guided conversation. This content is read by the expert assigned to your case and used to write your personal response. Your identity is never visible to the expert.
Payment is processed by a third-party payment provider. We do not store your card details. We receive only a confirmation that payment was completed and the amount paid.
Standard server logs including your IP address, browser type, pages visited, and time of visit. This data is used to maintain and improve the service.
If you contact us through the contact form, we store your message and email address in order to respond. This content is seen by our core team only.
3. How we use your information
We use the information we collect to:
To run your guided conversation, route your case to the right expert, and make your personal response available in your account.
To complete your purchase and provide a record of the transaction.
To send your response, respond to support requests, and send service-related notices. We do not send marketing emails without your explicit consent.
To understand how people use the platform and make it work better. This is done using aggregated, anonymised data only.
4. How your case content is handled
ExplainMeToMe operates as a privacy layer between you and the expert. When your case is assigned, the expert receives your responses — but never your name, email address, or any identifying contact information. The expert sees your situation. Not who you are.
Your case content and personal response are stored securely and associated with your account. You can request deletion of this content at any time by contacting us.
5. Who we share your information with
We do not sell your personal information. We do not share it for marketing purposes. We share limited data only with:
The expert assigned to your case receives your case content only. They never receive your name, email, or contact details.
To complete your transaction securely. Payment processors operate under their own privacy policies and are bound by applicable financial regulations.
To store data and run the platform. These providers are contractually required to protect your data and may not use it for their own purposes.
If required by law, court order, or government authority, we may be required to disclose certain information. We will notify you if we are legally able to do so.
6. Cookies
We use cookies to keep you logged in, remember your preferences, and understand how people use the site. We also use cookies from third-party advertising platforms including Meta and TikTok to measure the effectiveness of our advertising.
You can control cookies through your browser settings. Disabling cookies may affect how the site works. Our cookie banner allows you to manage your preferences when you first visit the site.
7. How long we keep your data
We keep your account information and personal response for as long as your account is active. If you request deletion of your account, we will delete your personal data within 30 days, except where we are required by law to retain certain records. Anonymised, aggregated data may be retained indefinitely.
8. Your rights
Depending on where you are located, you may have rights including:
The right to request a copy of the personal information we hold about you.
The right to ask us to correct inaccurate information.
The right to ask us to delete your personal data, subject to any legal obligations we have to retain it.
The right to object to certain uses of your data.
To exercise any of these rights, contact us at the address below. We will respond within 30 days.
9. Security
We use industry-standard security measures to protect your data including encryption in transit and at rest. No system is completely secure. If you have concerns about the security of your information, please contact us.
10. Children
This service is not intended for people under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it.
11. Changes to this policy
We may update this policy from time to time. We will notify registered users by email if we make significant changes. The date at the top of this page shows when it was last updated.
12. Contact
For any questions about this policy or your personal data:
Three Rivers Star Foundation
8 The Green #15488, Dover, DE 19901, USA
Use the contact form to reach us directly.